Refund policy

Returns & Refund Policy

Thank you for shopping at Tails & Paws.

Because every item in our store is custom-printed especially for you upon ordering through our print-on-demand partners, we do not accept returns or exchanges for incorrect size selection, buyer’s remorse, or color preference. 

Please carefully consult our Size Chart before completing your purchase.

Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or with a printing or manufacturing error, we are fully committed to making it right at no extra cost to you.

To request a free reprint or a refund:
1. Contact us within 14 calendar days of receiving your package.
2. Email us with your Order Number and clear photos showing the issue (the print defect, damaged area, or garment size tag).
3. Once reviewed and verified, we will immediately process a replacement item or issue a full refund to your original payment method.

Cancellations & Address Changes
Once an order is placed, it is automatically routed to our production facility to ensure fast fulfillment. Because of this automated workflow, orders cannot be cancelled or modified once production has started. Please double-check your shipping address and order details during checkout.

Lost Packages
If your tracking information states that your package was delivered but you have not received it, please check with neighbors, building reception, or your local mail carrier first. If an order is lost in transit by the shipping carrier, contact us and we will gladly arrange a replacement.